How We Work
A simple, transparent process from start to finish
Our Service Process
Whether you need a repair or a new installation, here's what to expect
Contact Us
Call us or fill out our online form to describe your needs. For emergencies, we answer 24/7. For non-urgent matters, we'll schedule a convenient appointment.
Consultation & Assessment
A NATE-certified technician visits your property, assesses your needs, and answers your questions. For installations, we perform detailed load calculations.
Upfront Quote
We provide a detailed, written quote with clear pricing. No hidden fees, no surprise charges. You approve the price before any work begins.
Professional Service
Our certified technicians complete the work efficiently and cleanly. We respect your home and leave no mess behind.
Quality Check
We test everything to ensure proper operation. For new installations, we walk you through system operation and answer any questions.
Follow-Up
We follow up to make sure you're satisfied. If you have any concerns, we make it right—it's part of our satisfaction guarantee.
New Installation Process
What to expect when you're installing a new HVAC system
Initial Consultation
We visit your home to discuss your needs, assess your current ductwork (if applicable), and answer your questions. We'll help you understand the different system options and help you choose the right one for your budget and goals.
Detailed Proposal
We provide a comprehensive written proposal including system specifications, installation details, warranty information, and financing options (if needed). We take the time to explain everything so you can make an informed decision.
Installation
Most residential installations take 1-2 days. Our crew arrives on time, protects your floors and walls, works efficiently, and cleans up completely before leaving. We respect your home throughout the process.
Final Inspection & Training
We test the system thoroughly, obtain any required permits, and schedule any necessary inspections. We then walk you through operating your new system, including thermostat programming and maintenance recommendations.
Repair Process
Fast, reliable service when you need it most
Same-Day Response
For non-emergency repairs, we typically offer same-day or next-day appointments. We provide a 2-hour arrival window so you don't have to wait around all day.
Thorough Diagnosis
Our technicians arrive fully equipped to diagnose the problem. We use proven diagnostic techniques and often find issues that less experienced technicians might miss.
Clear Pricing
We explain the problem and provide a quote before any work begins. You'll know exactly what you're paying for—and we won't proceed without your approval.
Quality Repair
We use quality parts from trusted manufacturers and follow manufacturer specifications precisely. Most repairs are completed in a single visit.
Our Satisfaction Guarantee
We're not satisfied until you're satisfied. If you're not completely happy with our work, we'll return and make it right—at no additional cost to you. That's our promise to every customer, every time.
- 90-day warranty on all repair parts and labor
- 10-year warranty on new system installations (manufacturer warranty, extendable)
- 100% satisfaction guarantee on all services
Ready to Get Started?
Contact us today to schedule your consultation. We're ready to help you with all your heating and cooling needs.